Contact Statement2Excel.ai
Use the route that matches your enquiry. Never attach a bank statement, account number, access token, or other financial data to an email.
Who receives these messages
Statement2Excel.ai is operated by Jianlong Zhang, acting as an individual / sole proprietor based in China. The public contact address is Shenzhen, Guangdong, 518000, China. The verified routes below separate product, privacy, and security enquiries.
Product and support
Conversion behavior, supported documents, exports, and product access questions.
support@statement2excel.aiPrivacy
Personal-data requests, retention, deletion, and subprocessor questions.
privacy@statement2excel.aiSecurity
Responsible disclosure and security-control enquiries.
security@statement2excel.aiDelivery and response
All three addresses have been tested for delivery and route to the operator's mailbox. Each address identifies the response process that applies to a product question, privacy request, or security report. Do not use these addresses to submit documents for conversion.
What to include
Describe the document type, browser, output format, and visible error message. If a layout example is necessary, use a synthetic document or describe the layout in text. Do not email a real bank statement, even if it has been redacted.
Policies and service information
Learn who operates the service, review the privacy policy and security controls, or read the terms of use before sending an enquiry.